At HugLabs, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information when you use our services.
Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes: - Account information (name, email, company) - Content you upload for analysis - Communication preferences
How We Use Your Information
We use the information we collect to: - Provide, maintain, and improve our services - Process and analyze content using AI - Send you technical notices and support messages - Respond to your comments and questions - Protect against fraudulent or illegal activity
Data Security
We implement industry-standard security measures to protect your data: - Encryption in transit (TLS) - SOC 2 Type II compliance (in progress) - Internal security reviews; third-party testing planned - Data centers with physical security controls - Role-based access controls
Data Retention
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time. We will delete or anonymize your information within 30 days of receiving a valid request.
Your Rights
Under LGPD and GDPR, you have the right to: - Access your personal data - Correct inaccurate data - Delete your data - Export your data - Withdraw consent - Object to processing To exercise these rights, contact us at privacy@huglabs.ai
Cookies and Tracking
We use essential cookies to make our services work. We also use analytics cookies to understand how you use our services and improve them. You can control cookie preferences in your browser settings.
Third-Party Services
We share contact-form submissions with Formspree, which processes them on our behalf, and our site is served by our hosting provider. We do not use third-party analytics or support processors today.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Questions about privacy?
For privacy questions, contact us at privacy@huglabs.ai (DPO appointment in progress)
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