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HugLabs
SECURITY

How We Protect Your Data

Security isn't a feature — it's our foundation. Every HugLabs product is built with enterprise-grade protection from day one.

AES-256
Encryption
TLS 1.3
In Transit
Planned
Pen Tests
ENCRYPTION

Data Encryption

Your data is encrypted at every stage, from storage to transmission.

At Rest

AES-256 encryption for all stored data. Industry-standard protection for your sensitive information.

In Transit

TLS 1.3 for all communications. The latest and most secure transport layer protocol.

Key Management

Encryption in transit (TLS); key management practices published as our security program matures.

INFRASTRUCTURE

Infrastructure

Built on world-class cloud infrastructure with redundancy and disaster recovery.

Cloud Provider

Managed cloud hosting

Redundancy

Multi-AZ deployment for high availability

Backups

Backups managed by our hosting provider

Disaster Recovery

No formal RPO/RTO commitments yet

ACCESS

Access Control

Enterprise-grade identity and access management for your organization.

RBAC

Role-based access control with granular permissions

MFA

Planned for the platform; not yet available.

SSO

SSO (SAML/OAuth) is on the roadmap; not yet available.

Sessions

Automatic timeout, secure cookies, session management

TESTING

Penetration Testing

Regular third-party security assessments to identify and address vulnerabilities.

Frequency

Third-party security assessments are planned; internal reviews today

Scope

Full application and infrastructure testing coverage

Remediation

Best-effort triage; no contractual SLA offered today

RESPONSE

Incident Response

Automated monitoring with a best-effort response to security events — no contractual SLA offered today.

Monitoring & Alerting

CoverageAutomated monitoring and alerting
Response SLABest-effort response; no contractual SLA offered today

Post-Incident Process

Review TimelinePost-incident review within 5 business days
NotificationCustomer notification for any data impact
RESIDENCY

Data Residency

Your data stays where you need it to be, compliant with local regulations.

Primary Region

Brazil (Sao Paulo)

Data Sovereignty

Customer data never leaves designated region. Full control over data location.

Compliance

Compliant with LGPD data localization requirements. Full regulatory adherence.

Have Security Questions?

Our security team is ready to discuss your requirements and provide detailed documentation.

Contact Security Team

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